One platform for prepaid metering and real-time postpaid collections. Every payment — cash agent, portal, card, bank, or remittance app — posts in seconds, cuts non-technical losses, and frees working capital.
STS / IEC 62055 certified · Meter-vendor agnostic · SaaS or on-premise
The revenue gap
Utilities in fast-growing markets lose revenue three ways — and AMI captures the data but closes none of them on its own.
Theft, bypass, and non-payment can consume a double-digit share of energy delivered. Every kWh lost is generation cost with no revenue against it — and enforcement alone doesn't scale.
Most bill payments are cash at third-party agents, posting overnight. A customer who paid yesterday can still be disconnected this morning — and AMI automates the mistake at scale.
Receivables sit on the balance sheet for 45+ days, generating bad debt and collections overhead while the utility funds the float on its own customers' consumption.
One platform, every customer
Juice, the Utiliflex platform, runs the full prepaid lifecycle, extends the same payment infrastructure to the postpaid book — and settles rooftop solar on the same platform. No CIS replacement. No meter lock-in.
Juice · Prepaid
Full prepayment CIS for smart (AMI) meters and STS keypad meters — the proven engine behind national conversions on five continents.
Juice · Postpaid
A real-time layer over the payment channels that already carry your postpaid volume — posting every payment in seconds, not overnight. Postpaid books on batch collections average ~45 days DSO; real-time posting closes that gap.
Juice · Net Billing
Real-time, bi-directional settlement for the fastest-growing account on your grid — the rooftop-solar prosumer. Runs alongside your CIS — no replacement.
How it works
Follow one payment from the merchant counter to a reconnected meter.
Customer walks in — no bank, no app. The merchant enters the account, the customer confirms and pays, the merchant executes the top-up.
The top-up posts to the Juice API; Juice confirms, credits the account, and — if the meter's in cutoff — issues the reconnect. One synchronous, near-real-time round-trip.
The head-end carries the reconnect the last mile — at whatever speed the utility's own HES delivers. The customer is reconnected on the way home.
Juice posts the reconciled, audit-logged transaction to the utility's own CIS — real-time, or batched for legacy CIS.
Payment networks
Juice engine
Utility systems
Outcomes & proof
National grids across Asia-Pacific and South America, a national distribution utility in West Africa, and island utilities in the Caribbean — five continents in all. Long-tenure deployments; client identities shared under NDA once we engage.
Prepayment as the core driver of a smart-grid program, fully integrated with a tier-1 CIS. Top-up through a wide agent and mobile-wallet network.
Development-bank-funded prepayment infrastructure. Around half of residential customers now prepaid and virtually all new accounts open prepaid, with average consumption down 18%+.
Regional distributor running prepayment on US smart-metering technology, integrated to billing, with account management by mobile app and top-up online or across a wide POS network.
A privatized distribution utility modernizing with AMI and prepayment to fix cash flow — rolling prepay across its residential base, with smart-metering data driving loss prevention.
Prepay introduced against a high theft and fraud rate — receivables nearly halved. 45% of customers now prepay, topping up 5–6× a month, 97% at third-party merchants; 87% report positive satisfaction.
Sole distributor for its market, converting a third of its base to prepay on AMI — with customer satisfaction rising alongside collections.
Deployment & trust
Deployment
Managed SaaS for speed, or a full on-premise deployment inside your own infrastructure.
Reliability & control
Real-time supply control demands defined failure modes — not best effort.
FAQ
Utiliflex provides revenue-assurance software for electric utilities. One platform covers prepaid metering (AMI and STS) and real-time postpaid payment intermediation, so every payment — cash agent, portal, card, bank, or remittance app — posts to the utility in seconds instead of overnight.
Yes. The prepaid engine manages AMI and STS prepay end to end. The intermediation layer extends the same payment infrastructure to the postpaid book: real-time posting, payment plans, pre-disconnect outreach, and reconciliation — without replacing the utility's CIS or billing system.
No. The platform is meter-vendor agnostic and works with European or North American AMI and STS keypad meters. It sits above the existing CIS and posts to it via API — or closes the customer loop through AMI while a legacy CIS reconciles overnight.
Prepaid metering with AMI removes the gap between consumption and payment, cutting theft, bypass, and non-payment. Utilities running the platform have reduced non-technical losses by up to 90% in high-risk areas while raising customer satisfaction, because supply follows payment automatically.
Yes. Utiliflex settles rooftop-solar and net-metering customers in real time — billing energy delivered and crediting energy received on each AMI read, on separate rate structures, and handing a settled figure back to the utility's CIS. It supports both net metering and the newer net-billing tariffs (e.g. California NEM 3.0), where exports are valued independently from imports. No monthly manual calculation, no CIS replacement.
No. Utiliflex never touches the money. Each payment channel settles on its own rail directly to the utility's own collection accounts. The platform captures, validates, and posts each payment with an auditable proof-of-credit — zero float and zero counterparty risk for the utility.
Both. Utilities can run the platform as managed SaaS or deploy it on-premise inside their own infrastructure. On-premise deployment keeps customer and payment data inside national borders, which matters to sole-provider and government-owned utilities with data-sovereignty requirements.
The platform is designed fail-safe. If communication with a meter is lost, the relay holds its last state — a connected customer is never cut off by a network fault. Payment and reconnect commands are queued across redundant channels and applied when the link is restored, with a full audit trail.
Yes. Utiliflex is certified by the STS Association (Certificate No. STS-862) — assessed and found to satisfy the requirements of the Standard Transfer Specification. It was tested for compliance with IEC 62055-41 Edition 2, in accordance with the STS531 compliance test specifications Edition 1.9, using the STS600-8-6 and legacy protocols, and covers electricity (kWh and currency) and water (m³) utility types.
Enterprise electric utilities — national grids, island utilities, and regional distribution companies across Africa, South America, Asia-Pacific, and the Caribbean — that already run or are deploying AMI and need to convert that investment into collected revenue across both prepaid and postpaid customer bases.
Your AMI is already paid for. Put it to work on revenue — prepaid and postpaid alike.
Request a briefingContact
Tell us about your customer base, metering, and collection channels. We'll come back with a specific view of what real-time collections would look like for you.
Utiliflex, LLC
1100 Market St., STE 907
Chattanooga, TN 37402, USA